Our goal is to make your website-building process as easy as pie.

Here’s a simple step-by-step guide to walk you through our onboarding process.

Don’t worry, no tech jargon here!

Step 1: Getting To Know You

Before we dive into building your dream website, it’s essential we understand your vision and goals. Think of this step as our ‘getting-to-know-each-other’ phase. We’ll sit down (virtually or physically) and discuss what you envision for your online presence. The better we understand your aspirations, the better we can make them a reality.

At this stage, there are 3 key steps that we cover:

  1. Initial Meeting: We’ll schedule a friendly chat, either in person, over the phone, or via video call.
  2. Your Vision: Tell us about your dream website, your business, and what you hope to achieve.
  3. Questions? Feel free to ask anything! We’re here to help.

Step 2: Content Gathering

Every successful website tells a story. To make sure your site tells your unique story effectively, we’ll need some materials from you. This step ensures that the content, from images to text, resonates with your brand and message. We’ll guide you on what’s needed, ensuring the process is seamless.

At this stage, there are 2 key steps that we cover:

  1. Checklist Time: We’ll give you a checklist of the things we need from you.
    • Examples: Company logo, photos, text about your business.
  2. Send Them Over: You can send items from the checklist via email or through our easy-to-use online portal.

Step 3: Design Phase

Designing a website is like crafting a piece of art. With the insights gathered from our initial conversation and your content, we’ll draft a design that encapsulates your brand’s essence. Your feedback is invaluable here; after all, this is your digital home.

  1. Design Draft: Based on our chat, we’ll create an initial design of your website and show it to you.
  2. Feedback Time: Let us know if you’d like any changes – big or small.
  3. Approval: Once you’re happy, give us the green light to move forward.

Step 4: Building Your Site

Now that we have a blueprint (the design), it’s time to start the construction! This phase is where your website starts to come to life. You won’t need to worry about the technical bits – we handle all of that. Just sit back, relax, and watch as your vision becomes a digital reality.

  1. Tech Magic: This is where we turn the design into a live website. No need for you to stress about the techy stuff – we’ve got it covered!
  2. Regular Updates: We’ll keep you in the loop about our progress.

Step 5: Testing Everything Out

Quality is paramount to us. Once your site is built, we meticulously test every element to ensure it’s not only visually appealing but also functions flawlessly. You’ll get a sneak peek, too! Think of this as the dress rehearsal before the grand show.

  1. Quality Check: We’ll test your website to make sure everything looks good and works smoothly.
  2. Sneak Peek: Before launching, you’ll get a private link to view and test your new site.
  3. Feedback Loop: If something doesn’t feel right, tell us! We’ll tweak it until it’s perfect.

Step 6: Launch Day

The big day! All our collective efforts culminate in this thrilling moment. Launching your website is like opening the doors to your digital storefront or home for the first time. We’ll ensure everything is set, so when the world visits, they’re in for a treat.

  1. Going Live: Once you’re 100% satisfied, we’ll make your website live for the world to see!
  2. Celebrate: Pop some bubbly or treat yourself to a nice dessert. You’ve got a new website!

Step 7: Aftercare And Support

Our relationship doesn’t end once your site is live. In fact, it’s just the beginning! Websites, like any tool or asset, benefit from care and occasional fine-tuning. We’re here for the long haul, ensuring your website continues to serve you effectively, and that you feel confident managing it.

  1. Training Session: We’ll guide you on how to use your new site, updating content, and more.
  2. Support: Have any questions or issues after launch? We’re just a call or email away.
  3. Periodic Check-ins: We’ll occasionally check in to ensure everything’s running smoothly and to offer any needed updates.


1. How long does the entire process usually take?
Typically, the process from our initial meeting to the website launch takes between 4-8 weeks. However, this can vary depending on the complexity of the design, the promptness of content delivery, and the number of revisions required.

2. What if I want to make changes after the site goes live?
No problem at all! After the site is live, we offer a grace period of two weeks where minor tweaks and changes are made at no additional cost. Beyond that, we provide ongoing support and maintenance services. Just reach out, and we’ll discuss the best way to implement your changes.

3. Are there any additional costs involved?
The estimate we provide after our initial meeting covers the entire website design and development process. However, additional costs might arise if there are specific third-party services, plugins, or special features you’d like to add beyond our initial agreement. We always discuss and confirm any additional charges with you beforehand.

4. Will my website be mobile-friendly?
Absolutely! We design websites to be responsive, which means they will look and work great on devices of all sizes, from mobile phones to large desktop monitors.

5. How can I update my website’s content in the future?
We’ll provide you with a training session after the website goes live, guiding you on how to make basic updates and changes. Additionally, if you ever need more significant updates or feel unsure about making them yourself, we’re here to help.

6. What platforms do you use to build websites?
We utilize a range of options based on the specific needs and requirements of our clients. The website platform we specialise in is WordPress. We’ll discuss and choose the most appropriate platform for your website during our initial meetings.

7. Do you offer website hosting and domain services?
While we primarily focus on design and development, we can certainly assist in guiding you on selecting the best hosting and domain services to suit your needs. We have partners in these areas and can make recommendations based on your website’s requirements.

8. Is my website going to be search engine friendly?
Yes, it will be! We build websites with best practices in mind, ensuring they are optimized for search engines. This means your site will have a solid foundation for any future search engine optimization (SEO) efforts.

9. What happens if my website faces any issues or errors in the future?
Our commitment doesn’t end once your website goes live. We offer support packages to ensure any issues are addressed promptly. Moreover, during our aftercare and support phase, we’re just a call or email away to help resolve any hiccups.

If any of the word’s used on this page don’t make sense or you are not sure what they are, you might find an explanation for that word or term on our Glossary page.